Return Policy

Our return policy is valid for 5 days. If 5 days have passed since your purchase, we regret to inform you that we cannot provide a refund or exchange. To qualify for a return, your item must be unused and in the same condition as when you received it, including the original packaging. Exceptions to this policy may be made at the discretion of a customer service manager. A receipt must accompany any return consideration.

• All gift cards sales are final
• All book and magazine sales are final
• All Model Train items (Trains, Parts and Accessories), opened or unopened, are not returnable
• All RC items (Vehicles, Parts and Accessories), opened or unopened, are not returnable
• Returned items are subject to a 15% restocking / service fee
• Defective Digital Command Control (DCC) products must be returned to the manufacturer for replacement unless the product is unopened
• Any item(s) purchased more than 15 days past the original date of purchase must be returned to the manufacturer

All returns and exchanges must receive the approval of a Customer Service Representative before they will be accepted. The representative will issue a Return Merchandise Authorization (RMA) number to you that is connected to your caloosatrainsandhobbies.com order number. To obtain an RMA number, please email info@ctandh.com

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few of days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at webmaster@funtimehobbies.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at webmaster@funtimehobbies.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.